Return wrong product In case the product delivered to you is incorrect (i.e. it is not the product of your order) you can return it back to us, within ten (10) days from the date of receipt, at the address: "TSARBOPOULOS, AFOI, O.E.", Alex. Ypsilantou 163, Patras, 26225.
The return of a faulty product is only accepted if the product is in its original condition, the product packaging has not been opened or unsealed, is not soiled or altered, or is in any other condition than its original condition. You should also contact our company to inform us of your intention to return the product. You can contact us either by phone (tel.: 2610 272217) or electronically through the contact form available on our site.
We, after receiving the product and certifying that it is indeed incorrect, will proceed to refund the price, based on the return method we have agreed upon, including the shipping costs that we would have paid to send the product.
Returns of products that do not meet the above conditions will not be accepted.
Right of withdrawal
According to the consumer protection law (L. 2251/1994) you have the right to return the product within fourteen (14) days from the date of receipt. Product returns are only accepted if the product is in its original condition, the product packaging has not been opened or unsealed, is not soiled or altered, or is in any other condition than its original condition. In any case, the return costs are borne by the customer.
To return a product, you must contact our company to inform us of your intention to return the product. You can contact us either by phone (tel.: 2610 272217), or electronically through the contact form available on our site. The shipment should be made to: "TSARBOPOULOS, AFOI, O.E.", Alex. Ypsilantou 163, Patras, 26225.
In any case, we recommend that you return the product by registered parcel with a declared value of the actual value of the product, so as to avoid the risk of theft, damage or loss of your parcel.
Order cancellation
Cancellation of an order can be done before the date of its shipment by our company.
Terms of Return Policy In any case of a product return by the customer to "TSARBOPOULI, AFOI, O.E.", the product return is accepted only if the product is in its original condition, the product packaging has not been opened, is not soiled or altered, or is in any other state than its original state.
In every return, a necessary condition for the return of any product is that the request be made known within fourteen (14) days from the date of receipt of the product by the customer. "TSARBOPOULI, AFOI, O.E" does not accept, allow or bear any responsibility for returns, which are made in a period beyond fourteen (14) days from the date of receipt.
"TSARBOPOULOI, AFOI, O.E" bears no responsibility for products that have suffered any damage, for any defects or poor quality of the products it makes available to its customers. All products are received packaged from suppliers. You nevertheless retain the rights listed above.
In the event that any product that does not meet the aforementioned conditions is returned to "TSARBOPOULI, AFOI, O.E.", it will be returned to the customer and the shipping costs will be borne by him.
Refund: In the case of a refund due to a product return, the amount is paid in the manner in which the payment for the purchase of the product has been made or as defined by the customer's communication with the company, within fifteen (15) days from the date of receipt of "TSARBOPOULI, AFOI, O.E."
Estimated shipping time 3 - 10 days.